Shipping policy

Where we ship. We currently ship to addresses in the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO/DPO addresses, or outside the United States. Shipping availability is determined at checkout based on your delivery address.

How your order is fulfilled. ALYVEA is a retailer. We work with a fulfilment partner that prepares and ships your order, and your parcel may ship from a warehouse outside the United States.

Processing and delivery. After you order, it takes time to prepare your parcel and for the carrier to deliver it. Any estimate we give you is an estimate, not a guaranteed delivery date.

If we cannot ship on time. If we cannot ship your order within the time we stated, or within 30 days of your order if we did not state a time, we will tell you and give you the choice to cancel for a full refund.

Shipping cost. Standard shipping to the addresses above is free. The final cost of your order is shown at checkout before you pay.

Taxes and duties. Prices are in US dollars. Sales tax, where it applies, is calculated at checkout. If a carrier asks you to pay import duties, customs or brokerage fees on delivery, please contact us before paying so we can look into it with you.

Tracking. When your order ships, we email you a tracking link if one is available.

If your parcel is late, stuck or lost. If tracking stops updating or your parcel has not arrived, contact us with your order number. We will look into it with the carrier and our fulfilment partner. If the parcel is lost, we will send a replacement or give you a full refund.

Address problems. Please check your shipping address at checkout. If a parcel cannot be delivered because the address was incorrect or incomplete, we will contact you to arrange next steps.

Questions. Contact us through our contact page or at support@getalyvea.com.