Refund policy

How to start. Contact us through our contact page or at support@getalyvea.com with your order number before sending anything back. We will reply with the next steps. Items sent back without contacting us first, or sent to any address we did not give you, may not be accepted.

Return window. You can ask for a return within 30 days of delivery. If something is wrong with your order, please tell us as soon as possible.

If something is wrong with your order. If your order arrives damaged, defective, incomplete, is the wrong item, or is materially different from what our product page showed, send us your order number and clear photos or a short video of the problem and the packaging. Depending on the case, we will send a replacement, give you a refund, or arrange a return. You will not pay return shipping for these cases, and many can be resolved without returning the item.

If you changed your mind. You can return your order within the 30-day window if it is unused and in its original condition and packaging, where reasonably possible. You pay the return shipping. Once we approve your return, we send you the return address and instructions for your order. We refund the price you paid for the item once we receive and check it. In some cases we may refund you without asking for the item back.

Cancelling an order. Contact us as soon as possible. If your order has not yet been processed for shipping, we will cancel it and refund you in full. If it has, you can return it as described above.

If a part fails during use. Stop using it and contact us with photos. We will send a replacement or refund you. You will not be asked to keep using a product you are concerned about, or to send back a part you consider unsafe.

Refunds. We issue approved refunds within 5 business days of approval, or of receiving your return when we need to check it. Refunds go back to your original payment method. Your bank or payment provider decides how long the refund takes to appear.

No restocking fees.

Your rights. This policy does not limit any rights you have under applicable law.