Privacy policy

Who we are. ALYVEA (getalyvea.com) runs this online store and is responsible for the personal information described in this policy. Our business address is listed in our Contact Information.

What we collect. When you buy or contact us: your name, email address, phone number if you give it, shipping and billing addresses, order details, and messages you send us. Payments are processed by our payment providers; we do not see or store your full card details. When you browse, Shopify and the services described below may collect device and usage information through cookies and similar technologies.

Who we share it with. To deliver your order we share your name, shipping address, phone number and email address, and the items you ordered, with our fulfilment partner and its suppliers and carriers, who prepare, ship and track your parcel. These partners may be located outside the United States. We also share information with service providers that run our store, process payments and provide technical services, including Shopify and our payment providers, and with any analytics or marketing services described in our cookie settings. We share only what each provider needs for its task. We do not share the content of your messages to us with advertising or marketing services. We do not sell your personal information for money. We may also disclose information when the law requires it.

Why. To process and deliver orders, answer your questions, handle returns and refunds, prevent fraud, and meet legal obligations.

Cookies. We and Shopify use cookies and similar technologies to run the store, keep your cart, and understand how the store is used. You can control cookies in your browser settings and, where offered, through "Your Privacy Choices".

How long we keep it. We keep order and transaction records for as long as we need them for accounting, tax and legal purposes. We keep other information only as long as we need it for the purposes above, and then delete or anonymise it.

Your choices and rights. Depending on where you live, including certain US states, you may have the right to access, correct or delete your personal information, and to opt out of targeted advertising. To make a request, contact us at support@getalyvea.com or use "Your Privacy Choices". We will not treat you differently for using these rights.

International transfers. Your information may be processed in the United States, in Peru, and in other countries where our service providers, fulfilment partner, suppliers and carriers operate.

Security. We rely on the security measures of Shopify and our service providers to protect your information. No method of transmission or storage is completely secure.

Children. Our store is not directed to children under 13, and we do not knowingly collect their personal information.

Changes. We may update this policy. The current version is always posted on this page.

Contact. Email support@getalyvea.com, or write to us at the business address listed in our Contact Information.